The benefits of text message marketing for your delivery services are numerous. It allows you to directly interact with your customers to provide them with a smooth experience and personalised text messages about their package delivery.

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Why use SMS for delivery service marketing?

After the pandemic, delivery services have flourished and have now become an essential part of everyday functioning. Being an instant or a short term transaction, you need to be able to get in touch with your customers as and when the need arises. 

To function efficiently and effectively you need to take the texting route. With Texting Base you can automate your interactions and can manage multiple clients at the same time. 

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Delivery service SMS marketing: by the numbers

  • Up to 80% of consumers preferred to track their orders via text when products are being delivered.

  • More than 50% of customers prefer contacting support through text messaging compared to all other major communication channels.

  • 59% of millennials prefer to receive texts for their shipment and delivery notifications.

  • 95% of delivery service companies found they communicated with consumers more efficiently after launching texting initiatives.

Benefits of text marketing for delivery services

Text marketing can make delivery services much more efficient. Updates and interactions are much quicker and smoother with an SMS.

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  • Cut down on third party apps for the delivery of your product and save upto 30% of the revenue that you otherwise spend on delivering every order. 

  • Give your customers updates as close to real-time as possible. 

  • Automate initial SMS updates for quicker operations and shift to providing manual support whenever required. 

  • Increase customer retention by creating a clear communication channel between you and your customers.

  • Send custom messages about offers and coupons to single prospects or groups to increase sales and build a larger customer base. 

  • Provide a personal touch to your marketing efforts by customizing your messages according to your target audience.

Uses for sending delivery service text messages

Send accurate confirmation, shipment and delivery updates to your clients.

Provide exchange support to your customers instantly.

Process your customer’s return request with ease

Follow up to make sure your customers are happy with their delivery. 

Inform prospects and clients of new products. 

Send loyal customers personalised coupons and offers.

Provide your customers instant support for any of their issues.

Reach out to old customers 

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(855) 397 6679
Hey Susan,

Your order is now out for delivery. It should reach you within the next 24 hours.

Our team is working hard to ensure the highest safety and quality standards but in case unforeseen circumstances, delivery may take slightly longer. 

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(855) 397 6679
Hello Jeremy,

We are sorry to know that the box was damaged when it reached you. I have initiated your exchange request and a delivery executive should be there shortly to take the damaged item.

The new item will be delivered to you by Wednesday, the 27th of October.

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(855) 397 6679
Hello Agnus,

We apologise for the confusion and for you getting the wrong package.

Your return request has been processed and an agent should be there to pick up the incorrect order and give yours. 

mobile phone
(855) 397 6679
Good Morning Claire,

Thank you so much for ordering our Double Chocolate and Oatmeal Raisin Cookies. We really hope you enjoyed them.

Could you please take a moment to let us know how you liked them and how we can serve you better next time. We’d be happy to hear from you.

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(855) 397 6679
Hey Cara,

Beat the heat this summer with our newly launched coolers. From chili lime to fruity berries, we’ve got all that you like.

Click on the following link to place your order now. 

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(855) 397 6679
Good Morning Phil,

We are here with a beautiful offer for you this morning. You now get 20% off on all your orders for the next one month starting now.

As our loyal customer, this is just our little token of thank you. 

mobile phone
(855) 397 6679
Hey Sam,

We’re delighted to hear that you are interested in our summer collection.

To help you with your size and measurements, David would be calling you shortly to get a little bit of information to find you your fit.

mobile phone
(855) 397 6679
Hey Adam,

It has been a long time since you placed your last order. We have missed you here at (Company/Brand Name).

We have a lot of new products that I'm sure you’d like. Click on the link to view our menu, and place your order now.

What to include in your delivery service text messages

It is important to find the balance between creativity and being too serious when talking to your customers via texts. You need to be to the point yet informative and amicable in your approach. When reaching out to them again, analyse buying patterns and preferences to provide your customers with the right choices at the right time.

Give your customers all the necessary information - confirmation of orders, estimated time of delivery, updates on shipment and finally the update on the delivered item. Keep going back to loyal customers to check if they need anything. Understand the issues a customer might have faced and get back to them instantly with a solution to rectify the same. 

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How to start sending text messages about package delivery for your delivery service

To make the best of the the Texting Base SMS marketing tool you first have to follow these simple steps to get started

1.

Sign up for Texting Base

Sign up for Texting Base for free for 14 days. After that, you can choose the plan that best fits your needs.

2.

Migrate your current contact list

Don’t lose the progress you have already made. Texting Base makes it simple to upload your existing contact list so you can keep building your text marketing strategy without having to start from scratch.

3.

Build your delivery service text message scripts

Save time in the future by spending some time working on your delivery notifications text templates now. You can always customize any text you send, but having templates for common interactions saves you hours of work every week.

4.

Choose your campaign keyword

Your campaign keyword is the phrase or single word that your prospects can use to opt into your contact list via text message. For your delivery service, this word could be the name of your business or even something catchy, such as “PACKAGE DELIVERY.”

5.

Get the word out

Once you have chosen your campaign keyword, it’s time to let prospects know they can opt into your SMS contact list and get new listings and other helpful information. You can get the word out by sending out a mass email, adding the campaign keyword to your website, posting the keyword on your social media platforms and simply telling everyone you meet.

6.

Start sending delivery text messages

As your customer base grows, you need to make sure you can make them all know that you are always there to assist them. Texting Base makes that part easy. Automate replies and texts about package information and more with our texting platform.

Helpful resources for delivery service text message :

Delivery service text messaging templates 

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Laws for sending delivery service text messages :

When reaching out to your customers to notify or help them with their deliveries, you need to follow specific rules and guidelines. To not get flagged, your business has to have a standardized way of communication.

Learn more about SMS marketing to create text message campaigns for all your delivery customers.

More about SMS marketing

Here is what you need to include in your texts to stay compliant

  • Only send information related to the client's delivery, orders or some offers specific to their liking.

  • Simple, clear instructions for contacts to opt out of offer messages when required.

  • Make sure clients know their information is safe with you.

Get started with Texting Base today

Access all Texting Base features free for 14 days, then decide which plan best suits your needs.

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