Mobile or SMS messaging for hotels to send booking confirmations or provide reservations assistance is a quick and easy way to reach and cater to your clients. It enables you to consistently be in touch with them and always provide them with perfect travel assistance.

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Why use SMS for hotel booking messaging?

Text messaging your clients travel information pertaining to hotel bookings is one of the quickest ways to give them real time updates of their reservations. With a large portion of the population on their phones, it is a definite way to reach them timely. 

Texting prospective travelers who have enquired about your hotel enables you to increase traffic to your hotel and book more guests. Additionally, messaging confirmed travelers their reservation updates allows you to provide a seamless travel experience.


SMS messaging for hotel bookings: by the numbers

  • 78% of people in the US admit that text messages are the fastest way to reach them for important updates

  • 70% of travellers use smartphones for their travel research and bookings

  • 98% of all text messages are open and read

  • Efficient use of technology by hotels influences booking decisions of 70% of travelers

Benefits of text messaging for hotel booking

Text messages to get booking assistance or booking confirmations is the most opted option for travelers across the globe. Streamline your booking workflow by providing ready support and prompt updates to clients.

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  • Using text messages to help travelers with their hotel bookings is the fastest and easiest way to reach them.

  • Provide them with booking confirmation and information via SMSs. Send them multimedia messages using MMS Messaging.

  • Market your hotel or resort to prospective travelers to increase traffic.

  • Send real time updates and reminders to booked travelers about their upcoming travel.

  • Automate your messages and notifications for efficient and smooth operations.

  • Be available to provide support to travellers whenever they need it.

Uses for sending text messages for hotel bookings

Send booking confirmation notifications to travelers using text messages. 

Provide travel support to travelers booked at your hotel. Use MMS Messages for the same.

Be accessible to clients for their inquiries.

Send SMS Messages to follow up with prospective guests and increase sales.

Inform travelers about updates on their bookings.

Give clients an option to opt out of getting messages from you.

Market your hotel using promotional codes and offers for loyal or new customers. Make them even more inciting via MMS Messaging.

Give clients support to cancel their bookings.

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(855) 397 6679
Good Morning Jordan,

This is Damian, from Butterly Bunglows! Here is your confirmation of your reservation for a Deluxe Room from November 10th to 15th. We are extremely excited to host you then. Have a safe journey.

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(855) 397 6679
Hello Jameson,

We are sorry to know that the box was damaged when it reached you. I have initiated your exchange request and a delivery executive should be there shortly to take the damaged item.

hotel room
mobile phone
(855) 397 6679
Hi Josh,

We received and have now processed your request to change your deluxe room to one of our suites. We can surely do the same for you and you can pay the additional amount at the time of check in.

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(855) 397 6679
Hello Alexa,

We saw you visited our website a couple of times. If you’re still interested in staying at [Insert Hotel Name] please let us know, we could assist you with the same or visit the following link [Insert Link]

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(855) 397 6679
Hey Celina,

[Insert Hotel Name] wanted to inform you that due to the recent guidelines you are required to carry a copy of your vaccination certificate to authenticate the stay. Thank you for your cooperation.

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(855) 397 6679
Hi Nick,

Thank you for signing up to receive texts from [Insert Hotel Name]! If you want to receive messages from us in the future, please reply to this message with a YES and confirm your subscription.

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(855) 397 6679
Good Evening Dev,

For being one of our most valuable guests, we are giving you and your dependents 30% off on your next stay. We love having you stay at [Insert Hotel Name] and would love to keep getting a chance to host you.

mobile phone
(855) 397 6679
Hello Hans,

We’re sorry to hear you want to cancel your booking. Your payment will be refunded to your account in the next 2 working days. Hope we get a chance to have you stay with us again.

What to include in your hotel booking text messages

When messaging prospective clients or old ones about hotel booking updates it is important to be informatives and concise. But to stand out from the crowd, you have to be creative. Find the perfect balance between being formal and being personal when providing booking assistance to maintain a rapport with your guests.

If you’re giving them their booking confirmation, updating them about their upcoming reservation or assisting them with the same, it is best to be amicable and always precise with your information.


How to start sending text messages about hotel bookings

To make the best of the the Texting Base SMS marketing tool you first have to follow these simple steps to get started


Sign up for Texting Base

Sign up for Texting Base for free for 14 days. After that, you can choose the plan that best fits your needs.


Migrate your current contact list

Don’t lose the progress you have already made. Texting Base makes it simple to upload your existing contact list so you can keep building your text marketing strategy without having to start from scratch.


Build your hotel booking text message scripts

Save time in the future by spending some time working on your delivery notifications text templates now. You can always customize any text you send, but having templates for common interactions saves you hours of work every week.


Choose your campaign keyword

Your campaign keyword is the phrase or single word that your prospects can use to opt into your contact list via text message. For your delivery service, this word could be the name of your business or even something catchy, such as “BOOKING CONFIRMATION.”


Get the word out

Once you have chosen your campaign keyword, it’s time to let prospects know they can opt into your SMS contact list and get new listings and other helpful information. You can get the word out by sending out a mass email, adding the campaign keyword to your website, posting the keyword on your social media platforms and simply telling everyone you meet.


Start sending hotel booking text messages

As your customer base grows, you need to make sure you can make them all know that you are always there to assist them. Texting Base makes that part easy. Automate replies and texts about package information and more with our texting platform.

Helpful resources for hotel booking text message :

SMS marketing guide
Always know the laws of SMS marketing 
Use creative SMS campaigns to inspire others
To start with, use of ready templates for text marketing
Make set templates to provide quick support to your clients
Add a personal touch to your messages but stay formal in tone
Leverage the power of SMS marketing 
Be informative yet concise in your messages 

Hotel booking text messaging templates 


Laws for sending hotel booking text messages:

To provide clients with a seamless experience through text messages, you have to follow specific rules and guidelines to stay compliant to the laws of SMS marketing and never get flagged. 

Your business should always follow a standardized way of communication. Learn more about SMS marketing to create text message campaigns for all your delivery customers.

More about SMS marketing

Here is what you need to include in your texts to stay compliant

  • Stay informative yet to the point messages when messaging your customers

  • Do not flood the client’s inbox with unnecessary texts

  • Let travelers know that their information is safe with you at all times

Get started texting today